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Instead of a service technicians identifying and fixing machine problems on site, Boy Machines says its Smart Remote Service can establish a connection with the press remotely. An internet connection is required, via the customer network or a hotspot; and while in the past the service technician’s laptop was required as an access point to gain remote access to the control, this is now achieved via a remote access integrated in the control. If there is no internet connection available at the machine’s location, a router can be used to access the internet via a smartphone’s hotspot.

Boy says technicians can set up a connection to the desired machine via a central screen so that the machine or system visualization can be operated via VNC. With this, the technician can perform software updates, debugging and maintenance as if directly on site.

With the Boy’s Smart Remote Service a range of remote maintenance options are available. The new online Smart Remote Service (SRS) tool can be used together with the interface package for all Procan Alpha 4 controls. Boy injection molding machines with older control versions cannot be retrofitted.